20+ Valuable Marketing Quotes and Insights From Experts (1 of 2)
Curious to learn what the latest valuable marketing quotes and insights are?
Marketing never stops spinning and marketers never stop learning. To help you update your knowledge and show you new directions, I put together a list of 20+ marketing quotes and insights from 20 marketing experts.
This article includes insights and quotes from Ann Handley, Jay Baer, Chris Brogan, Rand Fishkin, Tara Hunt, Seth Godin, Mark Schaefer, Martin Lindstrom, Mari Smith and Gary Vaynerchuk.
20+ Valuable Marketing Quotes and Insights From Experts
1. Ann Handley – Go Smaller & Slay the Ignosaurus
We’ve all heard of the Go big or go home saying. Writer, speaker and digital marketing pioneer Ann Handley makes a 180 turn and goes in the opposite direction. She invites marketers to thing bigger, but go smaller. Why?
Small stories are specific. Small stories are human-scale.
Making the story smaller and more specific is the best way for products, services or B2B solutions to break through the noise of social media and get listened to by their customers.
Big and bold stories are often best told in small and specific ways. Find the specific details—and use them to engage the heart, not just appeal to the head.
But in order to be able to tell these stories, we need to slay the Ignosaurus, the beast that we thought had disappeared together with the other dinosaurs.
Ignosaurus is lazy, bored, and goes through the motions with no engagement on the job.
Ann says a vast majority of marketers today are Ignosaurus in disguise.
She wants marketers to slay the Ignosaurus within and start experimenting, making changes.
In order for the industry to evolve marketers need to be curious and stay alert.
Study after study has shown that Marketing has one of the most pronounced skills gap of any industry. Many of us feel that we don’t have the skills we need to produce our best work.
2. Jay Baer – Relevancy is a Value Exchange
Is your marketing failing?
Author, speaker and founder of Convince & Convert Consulting Jay Baer believes the reason your marketing is failing is the lack of relevancy.
Customers and prospects are trading their attention for your information. If they refuse to do so, it’s because your information does not matter to them enough sufficiently for them to trade attention for that information.
The key to being more relevant isn’t hard-it just takes time. The key to being more relevant is to understand your customers better.
The truth is that most modern marketers don’t actually interact with customers very much anymore, and that robs us of a really important success ingredient: insights.
How do you get insights?
Not from reading spreadsheets or reports.
Jay says most marketers today have never seen their customers which is really sad.
How can you design marketing strategies and campaigns if you don’t know who are you talking to?
You need to change that today.
Leave the office and make contact. Spend time with your customer service and your sales team to learn what your customers’ problems are, what questions they ask, how they talk etc.
Almost no great marketing happens behind your desk. Great marketing occurs when you actually take the time to spend time with your customers and learn what they really need and what they’re really all about.
3. Chris Brogan – Invite People to Your Picnic
I think even the biggest companies have to get a bit more “picnic-sized” in their looking at outreach, attraction, sales, and conversion. If you speak to everyone, you’re heard by no one. Sure, make your big ads say whatever they’re saying, but use your other resources to reach and engage with specific groups at a time.
How can a company reach people and serve those who would benefit from their services and products?
Speaker, author and marketing expert Chris Brogan says marketers need to make their customers feel seen and understood. Only then will they be ready to buy.
How do you make your customers feel seen and understood?
You need to split your customers into several communities of personas. Make groups for every community of people you think you can best serve. And then invite them to a picnic, online or offline and make them feel they belong. That’s how revenue is generated – by earning the attention and trust of all those people out there who feel invisible.
4. Rand Fishkin – The True Marketing Trends for 2019
Former founder of Moz and current founder of SparkToro Rand Fishkin believes marketing trends like video content, turning to the human side of marketing and data-driven creativity are completely non-actionable and can hardly be called trends for 2019.
Instead, he made a list of the trends he believes will have an impact on marketing in 2019.
Here they are:
- In the next few years, the US and other parts of the world will experience an economic recession which is already changing customers’ behaviour;
- The undue influence of big businesses and monopolies which resulted in bad news for citizens: GDPR, the loss of Net Neutrality, Articles 11 and 13;
- A recent analysis showed a dramatic slowdown in the global growth of internet access. To keep making the same revenue as in past years, most internet giants compete with publishers, limit organic reach, cannibalize clicks and make channels pay-to-play;
- Voice Answers have the potential to disrupt any competitive opportunity to appear in results and earn traffic and value;
- The emerging, broad societal belief that overuse of social networks and heavy web content consumption do more harm than good. Many people today are limiting their screen time and their children’s.
What steps is your company taking to adapt to the future?
5. Mark Schaefer – The Belonging Crisis
Author, speaker and marketing expert Mark Schaefer says
Most of our marketing is occurring without us because today the customers are the marketing department. The new challenge for a company is to be invited to those organic conversations.
We live in an era when hyper-empowered consumers control the brand narrative.
In the past, a “brand” is what we told our consumers. Today, a brand is what our customers are telling each other.
Mark believes there is a belonging crisis today in the world.
Here is what marketers should do to help companies overcome this trend according to Mark:
- Align with the values of your young customers, empowering their voices, and creating deep emotional attachments with customers that result in loyalty;
- Help your customers feel connected;
- Provide personal attention to your customers. “It’s not “personalized” — it’s personal!”
- Nurture like-minded customer “islands” on Facebook and other spaces;
- Use true personal connections instead of automated messages and spammy responses;
- Traditional ads that lead to “awareness, trial and loyalty” don’t work so well any more. Build a brand from a place of empathy and personal pain;
- Assemble a tribe, united in their belief in how the product or service connects them to their individual lives and to their communities.
6. Mari Smith – Use Stickers in your Facebook Video Ads
Often referred to as the Queen of Facebook, Mari Smith provides marketers with many valuable and useful insights on Facebook and Instagram marketing.
Stickers on videos can significantly improve the performance of your Facebook ads.
Mari and her team performed a test to see how stickers influence the results of Facebook video ads.
Here’s what she found:
- Cost per result for ads with stickers was almost 33% lower;
- Both Conversion rate and CTR were higher;
- Stickers don’t impact interest in the ad copy so much as generate interest in the advertised product;
- If you are looking to use stickers in your Facebook video ads pay attention to the number of stickers you add, don’t overdo it!
7. Gary Vaynerchuk – The $1.80 Instagram Strategy
Gary Vaynerchuk spent the last 10 years of his career trying to understand user psychology and reverse engineer attention into an engaged community online.
The truth is, the way to win on social media is to actually be social. The number of Instagram followers you have means nothing if you can’t build a community of like-minded people who care and engage. The only real way to do this from scratch is to become part of the conversation.
That’s how he came up with the $1.80 Instagram strategy.
What is the $1.80 Instagram strategy?
It’s leaving your personal .02 cents on the top 9 trending Instagram posts for 10 different hashtags that are relevant to your brand or business every single day.
All you need to do is provide value where you can and it only takes 2 minutes a day. He says it’s exactly the strategy that always worked for him – becoming part of the community. The result is you will have meaningful connections, not bots. And this kind of connections is the most valuable.
8. Tara Hunt – No, that’s not marketing
Executive-level digital marketing professional Tara Hunt makes it clear on what marketing is not.
Contrary to popular believe, advertising isn’t the same as marketing. PR is not the same as marketing. Communications isn’t the same as marketing and Branding isn’t the same as marketing either. Even Sales is often completely separate from marketing. Brand and advertising and PR and content and digital and consumer insights and pricing and social and events and product and positioning and communications and a whole bunch of other stuff are all part of the marketing toolkit, but they aren’t “marketing.”
Videos, podcasts and content, in general, are great tactics for the right audience but they’re not marketing. They won’t automatically open the floodgates of customers.
Here’s what marketers should do according to Tara:
- Understand their market;
- Understand if they have the right product for that market (if not, let their client know they are focusing on the wrong market or need to change the product);
- Identify the right channels of distribution for both product and message;
- Put it all together in a measurable plan.
Anything less is not marketing.
9. Seth Godin – 10 words per page
Seth Godin is the only person to have been inducted in the Direct Marketing Hall of Fame and the Marketing Hall of Fame. His blog is one of the most successful blogs in the world with 7000 published articles and millions of readers.
We are also proud that Seth Godin was one of the keynote speakers at BRAND MINDS 2017.
Here are 4 insightful quotes:
Any metric you can buy your way out of is probably not a useful metric to measure yourself by.
Every interaction you have with a customer either strengthens your relationship (because it’s mutually beneficial) or weakens it. Weaken it enough time and you break it.
Ten words per page
That’s how many words get scanned the first time through. Perhaps five on a billboard.
Which means that your memo, your ad, your announcement, your post–you get ten words.
If you can begin with the ten words and write around them, you have the foundation for an effective message.
When in doubt, when your marketing isn’t working, the answer is easy: go one circle in.
10. Martin Lindstrom – Build Anticipation
Neuromarketing and branding expert Martin Lindstrom draws attention to the concept of anticipation.
Anticipation is the feeling of excitement about something that is going to happen in the near future. It is a powerful feeling and it is directly linked to connectedness and engagement over a longer period of time.
In our world of on-the-spot gratification, how are brands leveraging anticipation to keep their customers close and engaged? Technology has taken anticipation away.
From a rational point of view, anticipation is nothing more than an illusion, a myth, a chimaera; but from a subconscious, storytelling, and emotional point-of-view, anticipation makes all the difference. It is the bride’s months-long excitement as she chooses her gown, the anxious lead-up to graduation day, the indescribable feeling as the newborn baby finally arrives home and settles into its beautifully decorated bedroom.
If your brand offers experience, anticipation plays an important role in your customers’ perception of it. Anticipation has the power to make the wait much more rewarding and it makes all the difference. It sets your brand apart from your competitors and influences the bottom line.
Stay tuned for part 2!
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3 Marketing Books To Help You Become a Better Marketer in 2019
Do you want to become a better marketer in 2019?
Here are the latest 3 marketing books that you should read to improve your marketing skills:
1. Marketing Rebellion: The Most Human Company Wins by Mark Schaefer
Mark Schaefer is a speaker, consultant, educator and marketer with extensive experience. He is the co-host of The Marketing Companion, one of the top 10 marketing podcasts on iTunes.
In 2017 Mr Schaefer was the seventh-most mentioned person by CMO’s on Twitter and is among the Top 10 most re-tweeted marketing authorities in the world. He was listed as one of the Top 10 authorities on Social Selling by Forbes.
Mr Schaefer is the author of six best-selling books which have been translated into 12 languages and can be found in more than 700 libraries worldwide.
His latest book is called Marketing Rebellion: The Most Human Company Wins and it was published earlier this year.
In his book, Mr Schaefer talks about the way the technology-empowered customers are discovering, sharing and discussing your brand’s products without your brand taking part in the conversation.
“In fact, most of our marketing is occurring without us” because today “the customers are the marketing department”, says Mr Schaefer.
Based on thorough research, Marketing Rebellion presents a series of conclusions:
- two-thirds of our marketing … is not our marketing;
- we’re in a post-loyalty era;
- brands abuse and annoy their customers;
- lazy marketing will no longer work etc.
How are brands going to turn themselves into a conversations partner?
They cannot buy their way in; they have to earn it.
Mr Schaefer says brands should take a new business approach: appealing to constant human truth.
Marketing Rebellion is going to make a lot of marketers very uncomfortable.
Josh Elledge, UpMyInfluence
2. Talk Triggers: The Complete Guide to Creating Customers w/ Word of Mouth, by Jay Baer and Daniel Lemin
Jay Baer is the founder of Convince & Convert Consulting, a digital marketing and customer experience advisory firm that helps companies gain and keep more customers. During his 25-years of experience as a digital marketer, Jay has written six books.
Daniel Lemin is a start-up co-founder, trusted advisor and bestselling author on reputation management, digital marketing, and social media customer service.
Talk Triggers: The Complete Guide to Creating Customers w/ Word of Mouth is about how brands should create and use the word-of-mouth strategy to influence purchases.
The book contains:
- research on why and how customers talk;
- more than 30 detailed case studies;
- compelling stories;
- practical how-tos etc.
This book gives marketers the perfect recipe for triggering word-of-mouth marketing.
Word of mouth seems magical. Some companies just seem to be able to do it, and some don’t. Jay Baer and Daniel Lemin aren’t about magic. They’re about science. There’s an actual plan here. They call it the 4-5-6 method.
Joshua D. Bernoff
3. The BAMF Bible 2019 by Josh Fechter
Josh Fechter is an author and entrepreneur, the former head of growth for several venture-backed companies. He has also founded three companies among which BAMF MEDIA stands out not because it is the acronym for Badass Marketers and Founders, but because it is a multimillion-dollar agency.
Have you noticed longer posts appearing in your LinkedIn feed? Posts where people describe in short and emotionally packed sentences their experiences as start-up founders or first-time entrepreneurs?
Well, Josh Fechter takes the credit for them. His signature posts acquired massive reach and influenced LinkedIn to change their news feed algorithm for over 500 million people in 2018. The professional network acknowledged Josh’s work to be one of the two factors behind their algorithm change. Josh uses a formula for writing his engaging posts; he shared his formula in The Copywriting Bible.
Later last year, Josh put together The BAMF BIBLE 2019.
The book contains:
- 30+ pages of growth hacking strategy;
- the most cutting-edge marketing tactics almost all tested by Josh and his team.
It is available on producthunt.com and so far the book has been downloaded over 30,000 times with over 80,000 readers.
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10 Marketing Blogs Every Successful Marketer Should Follow (1 of 2)
A successful marketer is a marketer who never stops learning. Apart from books, marketing blogs are the next best thing: marketing experts and trendsetters write down their ideas and insights in easy to read articles.
Here are 10 marketing blogs every successful marketer should follow:
1. Ann Handley’s Blog
Ann Handley is a writer, a speaker, a digital marketing pioneer and Wall Street Journal best-selling author.
She is the world’s first Chief Content Officer, heading up all professional education and training content at MarketingProfs. In her professional capacity, she leads companies internationally to rethink the way they market to achieve lasting business success.
She is also a LinkedIn Influencer.
On her blog, she writes about how businesses can escape marketing mediocrity to achieve tangible results: the link between empathy and marketing, why marketers and brands should take it slow, how marketers should challenge marketing assumptions etc.
Even when you are marketing to your entire audience or customer base, you are still simply speaking to a single human at any given time.
2. Jay Baer’s Blog
Jay Baer is the founder of Convince & Convert Consulting, a digital marketing and customer experience advisory firm that helps companies (like The United Nations, 3M, Oracle, Cisco, Nike, Hilton, Caterpillar) gain and keep more customers. During his 25-years of experience as a digital marketer, Jay has written six books.
In his latest book, Talk Triggers: The Complete Guide to Creating Customers w/ Word of Mouth, Jay talks about how brands should create and use the word-of-mouth strategy to influence purchases.
On his blog, Jay writes about innovative ways for marketers to get more customers and improve their experience, how to upgrade their content marketing, how to manage a social media crisis etc.
Branding is the art of aligning what you want people to think about your company with what people actually do think about your company. And vice-versa.
3. Chris Brogan’ Blog
For the past ten years, Chris Brogan has been working with big companies like Google, Disney, Twitter and IBM to help them improve their content marketing and digital media efforts to acquire and/or retain customers (either B2B or B2C).
He is a speaker and co-author of Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust (2009), a New York Times bestseller.
On his blog, he writes about subjects like how to be more effective with LinkedIn, what customers expect from brands, content marketing, how brands should make their customers feel smart etc.
The key is, no matter what story you tell, make your buyer the hero.
4. Rand Fishkin – Rand’s Blog
Rand Fishkin is the co-founder of Moz.org and Inbound.org.
In February 2018, Rand left Moz and began a new adventure: SparkToro, a technology platform in the influencer and audience intelligence marketing space.
Speaker and author of Lost and Founder, Rand shares on the company’s blog valuable insights on influencer marketing, the future of SEO, marketing fit etc.
Tell a story. Make it true. Make it compelling. And make it relevant.
5. Andy Crestodina – Orbit Media Studios Blog
Andy Crestodina is the co-founder and Chief Marketing Officer of Orbit Media Studios.
He is a fervent advocate for content marketing and ethical digital marketing with 19 years of experience in the trenches.
He is a top-rated speaker and a marketing teacher.
In 2015, Andy was named one of Forbes Top 10 Online Marketing Experts to Watch and in 2016 Entrepreneur Magazine named him one of 2016’s Top 50 Marketing Influencers.
He is the author of Content Chemistry: The Illustrated Handbook for Content Marketing.
On the Orbit Media Blog, Andy shares his insights on how to improve email marketing engagement, e-commerce marketing tips, how to launch a social media advocacy program etc.
“Data-Driven Empathy.” That’s the idea I want people to understand. Marketing has always been about empathy, but digital marketing is about using data to make better decisions that align with our audience’s needs.
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