I have a ticket, but due to certain circumstances I will not be able to attend BRAND MINDS. Can I receive a REFUND?

We regret you are not able to join the event. As per our Terms & Conditions, we don’t issue refunds.

You can choose to give them to someone else so the opportunity to learn and develop from global experts doesn’t go to waste.

BRAND MINDS Ticket Transfer Policy:

Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;
Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to the process;
The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;
Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to our policies, with no refund or access granted to the new holder.

✅ Step-by-Step Procedure to Transfer Your Ticket

Log in to your Brand Minds account (the same one used when purchasing the ticket).
Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.
Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).
Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.
Ensure the new person completes the online check‑in process with their own details prior to the event.
Once check‑in is successful, they become the official Ticket Holder.
Do not attempt to resell the ticket—only transfers via the official method are allowed.

I LOST my tickets. Can I still join BRAND MINDS?

First of all, please make sure you have checked your email inbox and spam folder for your ticket. You will have received it by email from brandminds.com

If you still can’t find it, ask one of our Customer Service representatives for assistance.

🎫 Lost Ticket Procedure at BRAND MINDS

BRAND MINDS does not issue physical tickets — all tickets are digital and managed through your online account.

✅ What To Do If You Lose Your Ticket

Log into your Brand Minds account (the one you used to purchase the ticket):
→ Visit brandminds.com
→ Click “Login” (top-right corner)
Go to “My Tickets” or “My Account”
→ You will find all purchased tickets linked to your account
→ Re-download the QR code or confirmation email at any time
If you cannot access your account (e.g., forgot password or email):
→ Use the “Forgot Password” function to reset your credentials
→ Or contact support team at support@brandminds.com or via the website contact form
On event day:
If for any reason you’re unable to retrieve the ticket digitally, go to the Help Desk at the venue with a valid ID matching the name on the ticket. Our team will look you up in the system and assist you with entry.

⚠️ Important Notes

Do not share screenshots or email copies of your ticket with others — access is restricted to the person whose name is on the ticket (enforced at check-in).
Lost tickets will not be reissued via email unless you are the verified buyer or listed participant.
No ticket? No entry. So reclaiming your digital access is essential before event day.

How can I TRANSFER my ticket to BRAND MINDS to someone else?

🎟️ Ticket Transfer Policy

According to BRAND MINDS Terms & Conditions:

Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;
Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to their process;
The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;
Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to their policies, with no refund or access granted to the new holder.

✅ Step-by-Step Procedure to Transfer Your Ticket

Log in to your Brand Minds account (the same one used when purchasing the ticket).
Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.
Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).
Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.
Ensure the new person completes the online check‑in process with their own details prior to the event.
Once check‑in is successful, they become the official Ticket Holder.
Do not attempt to resell the ticket—only transfers via this official method are allowed.

⚠️ Important Notes

Transfers must be done before the event and before check‑in. After check‑in, no transfers are permitted.
You must follow the official transfer mechanism in your account—outside transfers (for example, sending the QR code via email without going through the system) may result in the ticket being invalidated.
Resale is explicitly prohibited and may lead to denied entry and no refund.

I can’t attend BRAND MINDS 2025. Can someone else use my ticket?

Yes, you can transfer your ticket to someone else.

BRAND MINDS Ticket Transfer Policy:

Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;
Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to the process;
The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;
Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to our policies, with no refund or access granted to the new holder.

✅ Step-by-Step Procedure to Transfer Your Ticket

Log in to your Brand Minds account (the same one used when purchasing the ticket).
Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.
Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).
Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.
Ensure the new person completes the online check‑in process with their own details prior to the event.
Once check‑in is successful, they become the official Ticket Holder.
Do not attempt to resell the ticket—only transfers via the official method are allowed.

I can’t make it to BRAND MINDS 2025, can I use the ticket to attend the next event?

The tickets are available only for the current event. If you are unable to attend, you can give your ticket to someone else.

BRAND MINDS Ticket Transfer Policy:

Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;
Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to the process;
The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;
Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to our policies, with no refund or access granted to the new holder.

✅ Step-by-Step Procedure to Transfer Your Ticket

Log in to your Brand Minds account (the same one used when purchasing the ticket).
Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.
Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).
Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.
Ensure the new person completes the online check‑in process with their own details prior to the event.
Once check‑in is successful, they become the official Ticket Holder.
Do not attempt to resell the ticket—only transfers via the official method are allowed.

Can I buy CORPORATE GROUP PACKAGES for BRAND MINDS 2026?

For the purchase of corporate ticket packages, send us an email to tickets@brandminds.com and you will be contacted by our concierge team.

Can I UPGRADE my ticket to First Class?

Yes, you can upgrade your ticket to benefit from the First Class ticket unique perks & advantages.

🎟️ Upgrade Procedure

Log into your BRAND MINDS account — same one used to purchase your original ticket.
Go to your Tickets or My Account section.
Look for the option labelled “Upgrade Ticket”. You will only see this option if you’re already a ticket holder.
Select First Class upgrade and complete the payment.
Once confirmed, your ticket will be upgraded and you’ll receive the benefits associated with First Class:
- Dedicated venue entrance
- Access to First Class lounge, premium seating
- First Class chef lunch
- VIP reception and photo ops with speakers
- Speaker after‑party access

✅ Important Conditions

Upgrades are only available to existing ticket holders — you must already have purchased a Day 1 & 2 ticket.
The upgrade appears as a paid add-on within your account’s ticket management area.
Once upgraded, the ticket is considered First Class.

I can’t make it to BRAND MINDS 2024, can I use the ticket to attend the next event?

The tickets are available only for the current event.

However, you can transfer your ticket to someone else using your BRAND MINDS account.

Is the ticket valid for the next BRAND MINDS event?

BRAND MINDS tickets are valid for this year’s edition only.

The only tickets with lifetime access to BRAND MINDS events are the 100 NFTs.