How to increase trust and create well-being in your organization
“Trust is the willingness to be vulnerable to the action of others. Trust is a choice. Trust means that we have confidence in the intentions and motives of the other party. We trust it to advance and to protect our interests, our wellbeing. We understand trust as being the quality of love, commitment, friendship and partnership,” wrote Aldo Civico for Psychology Today.
According to weforum.com, PwC has conducted research, run focus groups and talked to both leading experts as well as the everyday person on the topic of trust, the question being: what makes up trust in a business – and can it be quantified? What they found out was that, indeed, trust could be measured. When considering if a company should be called trustworthy, people are looking for:
· Competence – Does the organization do what it says it will?
People expect companies to be reliable and transparent. A fast-food company should be upfront about the possibility their delivery will be delayed, for example. In cases of major delay, companies should be forthright about not even accepting the customer’s order. Fast food is supposed to be “fast”, after all.
· Experience – Does the organization keep its promises?
Companies are expected to be responsive, to listen to public feedback, to make the necessary improvements and treat customers as individuals. (My experience with Marks & Spencer’s high-quality and consistent customer service comes to mind again.)
· Values – Do you believe in the organization?
People want brands to understand their needs, to hold the right sort of principles and to care about their impact on society. Clothing retailers that source their cotton from fair trade suppliers are increasingly in demand because they are not seen to be exploiting cheap labour and because their products will benefit small-scale agricultural workers.
At the same time, The Ken Blanchard Companies researchers surveyed 1,800 workers looking at the connections between trust, well-being and coaching behaviors.The research found that trust and well-being were both positively impacted by perceptions of managers engaging in three key behaviors.
- Facilitation: Helping employees to analyze and explore ways to solve problems and enhance their performance.
- Guidance: The communication of clear performance expectations and constructive feedback regarding performance outcomes, as well as how to improve.
- Inspiration: Challenging employees to realize and develop their potential.
Moreover, a paper which accompanies the research shared four coaching skills to help managers move away from some typical tendencies—telling people what to do, making assumptions, and solving problems—and instead adopt a coaching mindset. Those skills are: listen to learn, inquire for insight, tell your truth and express confidence.
On its turn, inc.com identifies four critical elements of trust that leaders need to be aware of and that apply to both leaders and team members alike: able, believable, connected and dependable. More on their perspective one can read here.
Top traits that make a female a successful entrepreneur
Even in minority when it comes to their numbers, compared to the men who run their own businesses or are top managers, the women possess a series of qualities that make them very suited for the position and, sometimes, even better, than the men, in some fields of activity.
According to a KPMG study, 83 percent of the female entrepreneurs and business owners surveyed think leadership is the most critical trait for a business founder or CEO to possess, while 82 percent think it’s confidence.
“Building a company – and maintaining its success – takes confidence, determination and the ability to take risks. Women entrepreneurs who are able to take these traits and combine them with a strategic vision for their business will not only capitalize on today’s climate of disruption, but they will be the disruptors themselves,” Lee Anne Sciambra, managing partner of KPMG LLP’s New Orleans office and leader of the Houston Business Unit Private Markets Group, said in a statement, quoted by businessnewsdaily.com.
Other qualities that we believe are important are:
Integrity. One doesn’t need to leave victims in her path to be victorious. You don’t need to step on others to step to the next level. Integrity must be the very core of your character. Always put honor first and live by your convictions. As you gain respect and trust, your company will grow. People seek to do business with those they trust.
Perseverance & persistence. They work hand and hand with the power never to give up, no matter how big are the challenges you are confronted with. Women are used to overcoming obstacles everyday, from mentality to perception ones, and tend in general to have a big inner strength. They know how to use the adversity to their advantage.
Being strong–minded & confident in her power. Strong minded doesn’t mean imply being rude, conceited or destructive. On the contrary, a strong-minded woman displays confidence. According to entrepreneur.com, “when you’re strong minded, you’re empowered, possess a healthy self image and take responsibility for your life. The entrepreneurial spirit, by its very nature, requires us to consider possibilities that most aren’t brave enough to”.
Confidence is essential in winning clients and building a profitable business. A person that shows confidence in herself is reliable and wins people’s respect, earns their trust and gains a solid reputation. As first impressions are always really important is essential to show you possess that skill, especially in new business meetings.
Ambition. This is one skill that no person can deny it’s usually equal to “girl power”. Every good leader is known for being really passionate and ambitious about what he / she is doing and showing day feature each time. As Katy Cowan was writing for theguardian,com,“you have to really want something if you’re going to succeed. And you should never settle for second best. Always strive to push forward. Always aim for the top”.
Courage. One cannot start the path of the entrepreneurial road without having at least a portion of courage on the back. Diving into the unknown, facing all the possible problems and difficulties takes a lot of force of character and power. Not everybody can be an entrepreneur, let alone a successful one.
Being determined and focused. Never lose the sight of your business goal. They should be committed your short- and long-term goals to writing, recording how and when you’ll achieve them. Post your goals in plain sight and review them often. Record the reward when the goal is attained. Remember that you can’t hit a mark you can’t see, and continual success demands a plan.
Hard work. Women are famous for putting a lot of work in everything they do, for being perfectionist, both in the professional and personal life. Success cannot be achieved without sacrifices and a lot of time and energy invested. They know it and are not afraid to show it.
Showing compassion. We are not Robots and thank God for that. Emotions make us who we really are and showing your human side is essential if you aspire to being a leader. Moreover, charity and compassion allow you to make a difference in the lives of others, a quality that is more and more searched for today. A woman with a compassionate heart can achieve a great deal of influence and positive image that will help her business thrive.
