FAQ BRAND MINDS
FAQ - Frequently Asked Questions

BRAND MINDS EVENTS
ALL YOU NEED TO KNOW

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Are you joining The Future of Humanity?

Then, here you will find everything that you need to know!

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I bought a ticket for my child who is a minor. Can he/she attend the event?

Congratulations for encouraging your child to develop an interest in personal growth and the future of business!

Minors attending the event must be accompanied by an adult with a valid ticket to the event.

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I have a ticket, but due to certain circumstances I will not be able to attend BRAND MINDS. Can I receive a REFUND?

We regret you are not able to join the event. As per our Terms & Conditions, we don’t issue refunds.

You can choose to give them to someone else so the opportunity to learn and develop from global experts doesn’t go to waste.

BRAND MINDS Ticket Transfer Policy:

  • Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;

  • Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to the process;

  • The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;

  • Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to our policies, with no refund or access granted to the new holder.

Step-by-Step Procedure to Transfer Your Ticket

  1. Log in to your Brand Minds account (the same one used when purchasing the ticket).

  2. Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.

  3. Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).

  4. Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.

  5. Ensure the new person completes the online check‑in process with their own details prior to the event.

  6. Once check‑in is successful, they become the official Ticket Holder.

  7. Do not attempt to resell the ticket—only transfers via the official method are allowed.

 

 

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Can I bring FOOD and BEVERAGES to BRAND MINDS?

Please keep in mind that, at the venue, the only drinks and food allowed are the ones provided by event partners. In case you bring food or drinks from the outside with you, you are required to leave it at the security check.

Water, coffee, and lunch will be provided during the event by Fratelli Grup, the event’s Hospitality Partner.

The food court is in the Central Pavilion of Romexpo. If you have difficulties in finding it, ask one of the BRAND MINDS Volunteers for help.

 

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Where do I see the EVENT DETAILS?

You can check out the event details on brandminds.com.

BRAND MINDS 2025 dates: September 23 & 24

BRAND MINDS location: Romexpo, Central Pavilion

BRAND MINDS speakers: Alex Osterwalder, Neil Pasricha, Jo Malone CBE, Simona Botti, Felipe Gomez, Craig Wortmann, John Aguilar, Dave Asprey

BRAND MINDS Day 1 presentations: Alex Osterwalder, Neil Pasricha, Jo Malone CBE, Simona Botti, Felipe Gomez, John Aguilar, Dave Asprey

BRAND MINDS Day 2: The Ultimate Sales Mastercourse with Craig Wortmann

BRAND MINDS topics: Business Strategy, Marketing, Sales, Strategy Innovation, Leadership, Company Culture, Branding, Human Performance

BRAND MINDS 2025 Agenda:

Day 1

7:30 – 9:30 | EVENT REGISTRATION

9:30 – 9:45 | EVENT INTRO

9:45 – 10:30 JOHN AGUILAR – How to pitch your company and yourself

10:30 – 11:15 ALEX OSTERWALDER – How to make your company invisible in the AI era

11:15 – 12:00 SIMONA BOTTI – The influence of consumers’ choice on wellbeing and the role of marketing

12:00 – 1:30 | LUNCH provided by Fratelli Catering

1:30 – 1:35 | WELCOME BACK

1:35 – 2:20 FELIPE GOMEZ -The Symphony of Leadership: Unlocking Team Potential with the Power of Creativity

2:20 – 3:05 DAVE ASPREY -The Science of Longevity and Human Optimization

3:05 – 3:15 DAVE ASPREY Q & A

3:15 – 4:05 | COFFEE BREAK

4:05 – 4:15 | WELCOME BACK

4:15 – 5:00 JO MALONE CBE -Building global brands

5:00 – 5:45 NEIL PASRICHA -Discover The Happiness Equation and how to create healthy corporate cultures

6:00 – 9:00 I EVENT AFTER-PARTY

DAY 2

8:30 – 9:30 | EVENT REGISTRATION

9:30 – 9:45 | EVENT INTRO

9:45 – 11:45 CRAIG WORTMANN – Session 1 of The Ultimate Sales Mastercourse

11:45 – 12:45 | BREAK

12:45 – 12:50 | WELCOME BACK

12:50 – 2:50 CRAIG WORTMANN – Session 2 of The Ultimate Sales Mastercourse

 

 

 

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I LOST my tickets. Can I still join BRAND MINDS?

First of all, please make sure you have checked your email inbox and spam folder for your ticket. You will have received it by email from brandminds.com

If you still can’t find it, ask one of our Customer Service representatives for assistance.

🎫 Lost Ticket Procedure at BRAND MINDS

BRAND MINDS does not issue physical tickets — all tickets are digital and managed through your online account.

What To Do If You Lose Your Ticket

  1. Log into your Brand Minds account (the one you used to purchase the ticket):
    → Visit brandminds.com
    → Click “Login” (top-right corner)

  2. Go to “My Tickets” or “My Account”
    → You will find all purchased tickets linked to your account
    → Re-download the QR code or confirmation email at any time

  3. If you cannot access your account (e.g., forgot password or email):
    → Use the “Forgot Password” function to reset your credentials
    → Or contact support team at support@brandminds.com or via the website contact form

  4. On event day:
    If for any reason you’re unable to retrieve the ticket digitally, go to the Help Desk at the venue with a valid ID matching the name on the ticket. Our team will look you up in the system and assist you with entry.


⚠️ Important Notes

  • Do not share screenshots or email copies of your ticket with others — access is restricted to the person whose name is on the ticket (enforced at check-in).

  • Lost tickets will not be reissued via email unless you are the verified buyer or listed participant.

  • No ticket? No entry. So reclaiming your digital access is essential before event day.

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Are LUGGAGES allowed at BRAND MINDS?

You can leave your luggage, backpack and coat to the venue’s coat check point at Romexpo, Central Pavilion.

If you choose to take your luggage with you, please be mindful that you are responsible for its security.

We kindly ask all attendees to not leave their bags unattended.

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How can I TRANSFER my ticket to BRAND MINDS to someone else?

🎟️ Ticket Transfer Policy

According to BRAND MINDS Terms & Conditions:

  • Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;

  • Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to their process;

  • The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;

  • Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to their policies, with no refund or access granted to the new holder.


Step-by-Step Procedure to Transfer Your Ticket

  1. Log in to your Brand Minds account (the same one used when purchasing the ticket).

  2. Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.

  3. Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).

  4. Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.

  5. Ensure the new person completes the online check‑in process with their own details prior to the event.

  6. Once check‑in is successful, they become the official Ticket Holder.

  7. Do not attempt to resell the ticket—only transfers via this official method are allowed.


⚠️ Important Notes

  • Transfers must be done before the event and before check‑in. After check‑in, no transfers are permitted.

  • You must follow the official transfer mechanism in your account—outside transfers (for example, sending the QR code via email without going through the system) may result in the ticket being invalidated.

  • Resale is explicitly prohibited and may lead to denied entry and no refund.

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How do I register for BRAND MINDS?

For participants with the check-in done, we provide an early registration option available on September 22 between 1 PM and 10 PM in the following location:

Romexpo Venue, Central Pavilion | Address: 65th-67th Mărăști Boulevard, Bucharest

Starting with the first day of the event, September 23, the registration process where you get your badge and bracelet is available ONLY at Romexpo Venue, Central Pavilion from 07.30 AM to 09.30 AM.

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What is the BRAND MINDS 2025 AGENDA?

BRAND MINDS 2025 Agenda

The agenda is also available online at brandminds.com/agenda.

Day 1

7:30 – 9:30 | EVENT REGISTRATION

9:30 – 9:45 | EVENT INTRO

9:45 – 10:30 JOHN AGUILAR – How to pitch your company and yourself

10:30 – 11:15 ALEX OSTERWALDER – How to make your company invisible in the AI era

11:15 – 12:00 SIMONA BOTTI – The influence of consumers’ choice on wellbeing and the role of marketing

12:00 – 1:30 | LUNCH provided by Fratelli Catering

1:30 – 1:35 | WELCOME BACK

1:35 – 2:20 FELIPE GOMEZ -The Symphony of Leadership: Unlocking Team Potential with the Power of Creativity

2:20 – 3:05 DAVE ASPREY -The Science of Longevity and Human Optimization

3:05 – 3:15 DAVE ASPREY Q & A

3:15 – 4:05 | COFFEE BREAK

4:05 – 4:15 | WELCOME BACK

4:15 – 5:00 JO MALONE CBE -Building global brands

5:00 – 5:45 NEIL PASRICHA -Discover The Happiness Equation and how to create healthy corporate cultures

6:00 – 9:00 I EVENT AFTER-PARTY

DAY 2

8:30 – 9:30 | EVENT REGISTRATION

9:30 – 9:45 | EVENT INTRO

9:45 – 11:45 CRAIG WORTMANN – Session 1 of The Ultimate Sales Mastercourse

11:45 – 12:45 | BREAK

12:45 – 12:50 | WELCOME BACK

12:50 – 2:50 CRAIG WORTMANN – Session 2 of The Ultimate Sales Mastercourse

 

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I LOST my bag/purse! What do I do now?

We highly recommend you take good care of your belongings and keep them with you for the entire duration of the event.

If you don’t find your belongings by the end of the event, you can contact our team through the concierge service at contact@brandminds.com. If our colleagues find them, they will contact you accordingly.

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When does BRAND MINDS 2025 start?

Registration starts at 7:30 and the event starts at 9:30.

Since at this hour the city traffic is congested, we recommend you to leave early so you get to the event in due time.

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Will BRAND MINDS 2025 start on time?

Yes, the event starts at 9:30.

If you arrive by car, leave for the event early enough to compensate for the overall city traffic and secure a parking spot. If you arrive by public transport, enter the event location address into Google Maps to get an estimated arrival hour.

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How can I enter BRAND MINDS 2025 if I don’t have a QR code?

You need to have your QR code scanned to enter the venue.

The QR code is on the digital ticket emailed by our team. Please check your email.

🆘 If You Can’t Find Your QR Code

BRAND MINDS tickets are digital only. ⚠️ You must have the QR code available to gain entry—there are no physical tickets issued.

✅ Steps to Recover Access:

  1. Check your inbox and spam folders for the email with your ticket—usually sent from brandminds.com or entertix.ro.

  2. Log into your Brand Minds account:

    • Navigate to “My Tickets” or “My Account”.

    • Re-download the QR code and confirmation email anytime.

  3. Unable to access your account?

    • Use the “Forgot Password” option to reset access.

    • Or contact customer support via the website for help retrieving your ticket.

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If I exit Romexpo, can I return to BRAND MINDS 2025?

Yes, you can return to the event as long as you have the bracelet and your badge to show security before entering the venue.

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I am a BRAND MINDS NFT holder. How can I REGISTER?

The NFTs holders have a special registration booth signalized at the venue with a distinct banner.

You need to present your digital wallet with the NFT and your photo ID.

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I can’t attend BRAND MINDS 2025. Can someone else use my ticket?

Yes, you can transfer your ticket to someone else.

BRAND MINDS Ticket Transfer Policy:

  • Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;

  • Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to the process;

  • The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;

  • Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to our policies, with no refund or access granted to the new holder.

Step-by-Step Procedure to Transfer Your Ticket

  1. Log in to your Brand Minds account (the same one used when purchasing the ticket).

  2. Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.

  3. Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).

  4. Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.

  5. Ensure the new person completes the online check‑in process with their own details prior to the event.

  6. Once check‑in is successful, they become the official Ticket Holder.

  7. Do not attempt to resell the ticket—only transfers via the official method are allowed.

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I can’t make it to BRAND MINDS 2025, can I use the ticket to attend the next event?

The tickets are available only for the current event. If you are unable to attend, you can give your ticket to someone else.

BRAND MINDS Ticket Transfer Policy:

  • Ticket transfers are permitted only before physical check‑in has been completed. Once the ticket has been used (i.e. the attendee has checked in at the event), it cannot be transferred to another person;

  • Transfers must follow the official procedure outlined in your account used to purchase the ticket. BRAND MINDS may accept the transfer if it is initiated through your account and adheres to the process;

  • The ticket is only effectively transferred once the new attendee completes the online check-in steps using their own details — only then does the new person become the official Ticket Holder or Participant;

  • Reselling tickets is prohibited. We reserve the right to cancel tickets that appear to have been resold or transferred without adherence to our policies, with no refund or access granted to the new holder.

Step-by-Step Procedure to Transfer Your Ticket

  1. Log in to your Brand Minds account (the same one used when purchasing the ticket).

  2. Find the ticket you wish to transfer and look for an “amend beneficiary” or “transfer ticket” option.

  3. Follow the on-screen prompts to enter the new attendee’s full details (name, email, phone).

  4. Submit the change. This officially assigns the ticket to the new person, but isn’t yet fully valid.

  5. Ensure the new person completes the online check‑in process with their own details prior to the event.

  6. Once check‑in is successful, they become the official Ticket Holder.

  7. Do not attempt to resell the ticket—only transfers via the official method are allowed.

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Will there be FOOD & BEVERAGES at BRAND MINDS 2025?

Yes, food and beverages are provided to participants at the venue courtesy of the event’s partners during the following breaks:

Day 1 lunch break: 12

Day 1 coffee break: 3:15

Day 2 coffee break: 11:45

Lunch break is on Day 1 between 12 and 1:30 where lunch is served to all participants by Fratelli Catering, the event’s Hospitality Partner.

Please keep in mind that the food might contain allergens. We expect all attendees to be responsible with the food they eat, especially if they are aware of specific allergies they might have.

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Can I buy CORPORATE GROUP PACKAGES for BRAND MINDS 2026?

For the purchase of corporate ticket packages, send us an email to tickets@brandminds.com and you will be contacted by our concierge team.

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Can I UPGRADE my ticket to First Class?

Yes, you can upgrade your ticket to benefit from the First Class ticket unique perks & advantages.

🎟️ Upgrade Procedure

  1. Log into your BRAND MINDS account — same one used to purchase your original ticket.

  2. Go to your Tickets or My Account section.

  3. Look for the option labelled “Upgrade Ticket”. You will only see this option if you’re already a ticket holder.

  4. Select First Class upgrade and complete the payment.

  5. Once confirmed, your ticket will be upgraded and you’ll receive the benefits associated with First Class:

    • Dedicated venue entrance

    • Access to First Class lounge, premium seating

    • First Class chef lunch

    • VIP reception and photo ops with speakers

    • Speaker after‑party access


✅ Important Conditions

  • Upgrades are only available to existing ticket holders — you must already have purchased a Day 1 & 2 ticket.

  • The upgrade appears as a paid add-on within your account’s ticket management area.

  • Once upgraded, the ticket is considered First Class.

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I can’t make it to BRAND MINDS 2024, can I use the ticket to attend the next event?

The tickets are available only for the current event.

However, you can transfer your ticket to someone else using your BRAND MINDS account.

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Is the ticket valid for the next BRAND MINDS event?

The Future of Humanity tickets are valid for this year’s edition only.

The only tickets with lifetime access to BRAND MINDS events are the 100 NFTs.

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Where is the REGISTRATION AREA at Sala Palatului?

The registration area is inside Sala Palatului.

Directional signs are in place to help you find it as easily as possible.

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Can I bring my NEWBORN/CHILD to the event?

Children between the ages of 16 and 18 are allowed to attend the event with parental approval.

Children below the age of 16 are not allowed to attend due to alcohol and tobacco being served during breaks.

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Can I attend the event with my PET?

We love pets, but the event is a high-stress loud environment and therefore not suited for them.

Due to this reason, pets are not allowed to the event.

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Is there a special entrance for people with DISABILITIES?

The event venue has indoor elevators to provide people with disabilities with access to the venue.

Volunteers are there to help you with all the support you need!

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Will there be BREAKS on the day of the event?

Yes, there is one break during The Future of Humanity: between 20:30 and 21:30.

All the details are available on the EVENT AGENDA.

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When does The Future of Humanity end?

The event ends at 22:30, check the event agenda.

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Who is the expert speaking at The Future of Humanity?

The Future of Humanity is delivered by World Famous Physicist & Professor Michio Kaku

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Where can I find the event’s PRIVACY POLICY?

The Event privacy policy and terms and conditions are listed HERE.

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Are there objects that are FORBIDDEN to bring at the event?

Please keep in mind that the following objects are forbidden:

  • Professional camcorders and recorders are prohibited in the Conference room;
  • Weapons or any kind or objects that can be considered weapons, including toys;
  • Tripods for cameras or selfie sticks (hands camera extensions for mobile devices are forbidden as well);
  • Bags larger than 22 inches x 15 inches x width 18 cm high (54 cm x 38 cm x 46 cm);
  • Pets or other animals, except for approved animals accompanying people with disabilities, who must remain in the leash and always near their owner;
  • Recreation devices, such as drones, remote control toys or any other wheel devices other than a briefcase or a briefcase mobility device for the persons with disabilities;
  • Glass objects;
  • Alcoholic beverages which have not been provided by the event catering;
  • Food and hot drinks which have not been provided by the event catering;

Any other articles we identify as harmful or which may create a diversion.

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When does REGISTRATION start?

Registration starts at 18:00 at the event location:

  • SALA PALATULUI, Ion Campineanu 28 Street, Bucharest – Romania.

It is mandatory to present the QR code on the digital ticket received in the mail from entertix.ro

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Will there be any PARKING LOT in the area?

The parking lot at Sala Palatului will not have vacant parking spots. We recommend taking other means of transportation: city bus, UBER, Bolt or Black Cab.

Also, take into consideration your arrival hour and the overall city traffic.

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Where can I find the EVENT AGENDA?

The EVENT AGENDA is published on brandminds.com, check it here.

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I’m interested in PARTNERING with the event, who do I contact?

If you are looking to become a Future of Humanity partner and access an impressive package of benefits for your company, you are in the right place. Applications can be submitted at contact@brandminds.com.

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What is the DRESS CODE for The Future of Humanity?

All attendees are required to comply with a business casual dress code.

Please make sure you have a coat/sweater with you, because the temperature in the conference room may vary.

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Where is The Future of Humanity held?

The event is held at SALA PALATULUI, ION CAMPINEANU 28 STRET, Bucharest – Romania.

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What DOCUMENTS & ITEMS should I take with me to the event?

Your ticket is mandatory.

  • We suggest that you bring business cards as well for networking, and anything else that would help you make the most of your professional time at the conference.
  • A power bank to charge your phone or a tablet would also be useful if you use your phone to take pictures and notes during the event.

 

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Will there be available options of simultaneous TRANSLATIONS of the event?

The event will not provide translation for attendees.

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When does The Future of Humanity take place?

The Future of Humanity takes place on October 21, at SALA PALATULUI, Ion Campineanu 28 street, Bucharest – Romania.

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Does The Future of Humanity take place IN-PERSON or ONLINE?

The Future of Humanity takes place in person, in Bucharest, Romania, at SALA PALATULUI.

Keep an eye on the BRAND MINDS website and social media channels to stay updated with the latest event news.

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CONTACT US

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