It’s a new year,with its new challenges and novelties and brands are finding new ways to infuse technology into the customer experience to satisfy the demands of the 24/7 connected shopper and be closer to him. From self service product discovery tools to augmented experiences and in the-moment connectivity, brands are adopting innovative solutions to enhance the human element across all channels.
Moreover, according to Alliance Data’s “Now, New, Next” trends report, “brands are using strategic alliances to adapt in an evershifting retail landscape. By moving beyond one-off collaborations and in-the moment engagements, they are forming unexpected partnerships to create unique value and exclusive benefits for demanding customers”. At the same time, the study shows that using advanced listening tools and product customization, brands are empowering customers to feel like they are a part of the brand. Engaging customers in two-way conversations, brands are encouraging feedback, dialogue, and participation to drive product interest and deeper brand connections.
The key words of the conversation are now: personalization, tailored services, “curated” offerings, ready to answer any client’s needs,based on the valuable data gathered online and from the consumers’ interactions with the brands.
Alliance Data offers here two pieces of advice for marketers: to test opportunities to pair various devices and technologies (voice commerce applications like Google Home and Alexa, RFID, beacons, mobile applications, Internet of Things and wearable devices), in order to offer “rich moments of connectivity that envelop the customer in real-life 4D brand experiences” and to identify which devices the customers are using most commonly, and integrate “emerging technologies into moments and immersive experiences that complement and enhance day-to-day life”.
More you can read here.
